Refund and Returns Policy

At Krishna Eyes, we want you to be completely satisfied with your purchase. If you are not happy with your sunglasses, we’re here to help. Please read our Return and Refund Policy carefully.

1. 7-Days Return Policy

We offer a 7-days return policy from the date of delivery. You may request a return within 7 days if the product is:

Defective
Damaged
Incorrect (wrong product delivered)
Not as described

Requests made after 7 days from delivery will not be accepted.

2. Eligibility for Returns

To be eligible for a return:

The product must be unused and in the same condition as received
It must be returned in original packaging, including box, tags, and accessories
Proof of purchase (order ID or invoice) must be provided

Products showing signs of use, scratches, or damage caused by the customer will not be eligible for return.

3. Non-Returnable Items

The following items are not eligible for return or refund:

Products damaged due to misuse, negligence, or improper handling
Items returned without original packaging
Products returned after the 7-day return period

4. Return Process

To initiate a return, please follow these steps:

Contact us through the contact details available on www.krishnaeyes.com within 7 days of delivery
Share your order ID and reason for return
Once approved, you will receive return instructions

Do not send the product back without return approval.

5. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to the original payment method
Refunds may take 5–10 business days to reflect, depending on your payment provider
Shipping charges (if any) are non-refundable unless the return is due to a defective or incorrect product

6. Replacement Policy

If you receive a damaged or defective product, you may request a replacement instead of a refund, subject to stock availability.

7. Return Shipping

If the return is due to a defective, damaged, or incorrect product, return shipping may be covered by us
For all other approved returns, the customer may be responsible for return shipping costs

8. Cancellation Policy

Orders can be canceled before they are shipped. Once shipped, cancellation requests will be treated as return requests under this policy.

9. Changes to This Policy

Krishna Eyes reserves the right to modify or update this Return and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the Website.